FAQ & POLICIES

WASHING INSTRUCTIONS

Machine wash cold, inside-out, gentle cycle with mild detergent and similar colors. Use non-chlorine bleach, only when necessary. No fabric softeners. Tumble dry low, or hang-dry for longest life. Cool iron inside-out if necessary. Do not iron decoration. Do not dry clean.

RETURNS + EXCHANGES

If you have issues with your order please contact us as soon as possible and we will do our best to resolve the issue. We do not accept returns. We can exchange items for store credit* within 7 days of delivery. We cannot offer exchanges for worn or washed merchandise. Sale items are final sale.
Customer is responsible for all shipping costs involved in exchanges.

*Store credit for exchanges is equal to the price paid for the product being exchanged. Shipping costs are not included.

SHIPPING

All purchases will be processed and shipped within 14 business days unless otherwise stated*. All orders are shipped via USPS, and customers are responsible for all costs associated with the shipment. All customers will be provided with tracking information. Root Avenue cannot be held responsible for lost, damaged, or stolen packages.  Please contact your local Post Office for these rare instances/situations. For U.S. orders, please allow up to 3 weeks from time of shipment for delivery. Delayed scanning on USPS is beyond our control once the package leaves our premises.
For international customers, please be advised that Root Avenue is not responsible for any potential customs' fees.

PAYPAL ECHECK: If you purchase using PayPal E-Check, we will not ship your order until the e-check has cleared. 

*If item is listed as "Pre-Order" please allow up to 4 weeks for shipping notification.

HOME DECOR
Instant downloads, posters, mugs, and pillow cases are final sale.

WHOLESALE
If you would like to carry Root Avenue please contact us at wholesale@rootavenue.com

DISCOUNT CODES/SALES
Codes cannot be combined with other codes. Code MUST be entered before completing check out. We cannot go back and add the discount to your existing order. We do not offer rain checks. Any exchanges made using a discount code will only be exchanged for the amount paid. 

We are honored that you chose Root Avenue!

Thank you from the bottom of our hearts!

 

xo